Course curriculum

  • 1

    Welcome & Admin Portal

    • Welcome & Overview

    • Logging into K-Ecommerce & CSR Access

    • Overview of CRM Category
  • 2

    Before Placing an Order

    • Verify & Assign Product Catalog

    • Adding a New User
  • 3

    Placing an Order

    • How to Impersonate a Customer

    • Shopping and Building the Order

    • Placing Nuceiva Orders
  • 4

    Customer Support: Orders & Invoices

    • Locating Orders & Invoices

    • Finding Order Tracking Information
  • 5

    Customer Support: Payments

    • Managing Credit Cards

    • Viewing Payment Terms in K-Ecommerce